Payment Policy

At CARPET M LTD, we offer a variety of secure payment options and transparent payment terms to ensure a smooth and convenient shopping experience for all our customers.

Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express (AMEX)
• Discover
• JCB
• Diners Club
• Maestro

Payment Security

Your security and privacy are our highest priority when processing payments.

• All transactions are processed using SSL encryption and comply with PCI-DSS standards (Payment Card Industry Data Security Standards)
• We do not store your credit or debit card details and have no access to them after the transaction is complete
• All payments are handled through trusted, secure, and fully authorised payment gateways
• Your personal and financial data is protected at every step of the checkout process

Payment Processing

• Payment is due immediately upon order confirmation
• All payments are processed in real time upon receipt of your order
• Once payment is confirmed, your order will be processed within 1–2 business days
• You will receive an order confirmation email after successful payment with a summary of your purchase
• If payment authorisation fails, the order cannot be completed. Please try an alternative payment method or contact us for assistance
• We reserve the right to cancel any order if payment cannot be successfully authorised

Prices & Currency

• All prices on our website are listed in British Pounds (GBP £)
• All applicable taxes are included in the displayed product price
• We do not charge any hidden fees at checkout
• Prices are subject to change without notice, but orders will always be charged at the price displayed at the time of purchase

Invoicing & Billing

Please ensure your billing information is accurate and matches the details of your chosen payment method. Orders with incorrect or incomplete billing information may be delayed or cancelled.

If you require a VAT invoice or receipt for your order, please contact us at info@carpetmltd.com with your order number and we will be happy to provide one.

Failed or Declined Payments

If your payment is declined, please try the following:

• Check that your card number, expiry date, and CVV are entered correctly
• Ensure your billing address matches the address registered with your bank
• Contact your bank or card provider to check for any restrictions or holds on your account
• Try a different payment method
• If the issue persists, contact us at info@carpetmltd.com or call +44 7988591724 and we will do our best to assist you

Fraud Prevention

To protect our customers and our business, all orders are subject to fraud screening. We reserve the right to cancel any order that is flagged as potentially fraudulent. If your order is affected, we will contact you directly to verify your details before proceeding.

Contact Information

If you have any questions about our payment policy, please get in touch: