Terms of Service

Last Updated: July 2026

Welcome to CARPET M LTD. These Terms of Service govern your use of our website www.carpetmltd.com and any purchases you make from us. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

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1. General Conditions

• By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
• You agree not to use our products for any unlawful or unauthorised purpose.
• We reserve the right to refuse service to anyone, for any reason, at any time.
• You agree to provide accurate, current, and complete information when placing an order or creating an account.
• We reserve the right to update, change, or replace any part of these Terms of Service at any time.

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2. Products and Services

• We strive to display product details as accurately as possible; however, we cannot guarantee that your device’s display of colours will be exact. Actual carpet and flooring colours may vary slightly from product images.
• All product descriptions, dimensions, and prices are subject to change without notice.
• We reserve the right to discontinue any product at any time.
• Product images are for illustrative purposes only and may vary slightly from the actual product received.
• We do not warrant that the quality of any products, services, or information purchased will meet your expectations.

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3. Pricing and Payment

• All prices are listed in British Pounds (GBP £) and include applicable taxes.
• We reserve the right to change prices at any time without prior notice.
• Payment is due at the time of purchase. We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.
• All transactions are encrypted and processed securely through our payment gateway.
• We do not store complete card details on our servers.

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4. Order Processing and Shipping

• All orders are processed and dispatched within 1–2 business days from the date of purchase.
• Once your order has been shipped, delivery typically takes 3–5 business days, depending on your location within the UK.
• Orders placed before 3:00 PM (GMT) will begin processing on the same business day. Orders placed after this time will be processed the next working day.
• We currently ship within the United Kingdom only.
• All orders benefit from our Free Shipping policy — no minimum spend required.
• We ship via Royal Mail tracked delivery. A tracking number will be sent to you by email once your order is dispatched.

For full details, please review our Shipping Policy.

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5. Returns and Refunds

• Customers may return eligible items within 30 days of receiving them.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
• Refunds are processed within 10 business days of us receiving and approving the return.
• Sale items and gift cards are non-returnable.
• Refunds are issued to the original payment method used at checkout.

For full details, please review our Refund & Returns Policy.

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6. Cancellations and Modifications

• Orders may be cancelled within 24 hours of purchase free of charge, provided they have not yet been dispatched.
• Order modifications must be requested within 2 hours of placing the order.
• Once an order has been dispatched, cancellations are no longer possible and the return process must be followed.
• To cancel or modify an order, please contact us immediately at info@carpetmltd.com or call +44 7988591724.

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7. Accuracy of Information

• We are not responsible if any information on this site is inaccurate, incomplete, or outdated.
• The material provided is for general information purposes only and should not be relied upon as the sole basis for decision-making.
• We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.

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8. Intellectual Property

• All content on this website, including but not limited to text, images, logos, and graphics, is the property of CARPET M LTD.
• Content may not be reproduced, distributed, or used without our prior written consent.
• Unauthorised use of our content may violate copyright, trademark, and other applicable laws.

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9. Limitation of Liability

• CARPET M LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
• We do not guarantee that our website will always be error-free, uninterrupted, or secure.
• Our maximum liability to you shall not exceed the total value of the order placed.
• We are not responsible for delays caused by circumstances beyond our control, including but not limited to courier delays, extreme weather, or industrial action.

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10. Privacy

Your use of our website is governed by our Privacy Policy, which is incorporated into these Terms of Service. Please review it to understand our data practices and how we protect your personal information.

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11. Governing Law

• These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

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12. Contact Information

If you have any questions about these Terms of Service, please contact us: