Last Updated: July 2026

At CARPET M LTD, protecting your privacy is a responsibility we take seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us at www.carpetmltd.com.

Information We Collect

Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (securely processed by authorised payment providers — we do not store full card details)
  • Any messages or enquiries you send us

Information Collected Automatically

  • Pages viewed, clicks, and browsing behaviour on our website
  • Device type, browser type, and operating system
  • IP address and general location data
  • Referral source (how you found our website)
  • Time and date of visits

This information helps us operate our website efficiently and improve your shopping experience.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your purchases, shipping updates, and account-related matters
  • Provide customer service and respond to enquiries
  • Improve our website functionality, product range, and services
  • Send promotional communications only if you have explicitly opted in
  • Comply with legal and regulatory obligations
  • Detect and prevent fraud or unauthorised activity

Sharing of Information

CARPET M LTD does not sell your personal information to third parties.

We may share limited data with trusted third parties only where necessary to operate our business, including:

  • Payment processors to complete secure transactions
  • Shipping carriers to deliver your orders
  • Website hosting, analytics, and technology service providers
  • Legal or regulatory bodies where required by law

All third-party service partners are required to protect your data and use it solely for the services they provide to us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences and items in your cart
  • Improve website performance and load times
  • Analyse traffic, usage patterns, and user behaviour
  • Enable relevant advertising where applicable

You can manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

Data Security

We implement appropriate technical and organisational safeguards to protect your personal information from unauthorised access, misuse, loss, or disclosure.

All payment transactions are SSL encrypted and processed through secure, PCI-DSS compliant payment providers. CARPET M LTD does not store complete payment card information on its servers.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order information is typically retained for up to 7 years in line with UK tax and accounting regulations.

Your Privacy Rights

Under UK GDPR and applicable data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal information, subject to legal and operational obligations
  • Object to or restrict the processing of your personal data
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. CARPET M LTD is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.

Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Store Name: CARPET M LTD
Phone: +44 7988591724
Email: info@carpetmltd.com
Website: www.carpetmltd.com
Address: 205 Gateshead Road, Borehamwood, Hertfordshire, WD6 5LN, United Kingdom